Reimbursement Policy for OpenMarketSite

At OpenMarketSite, we are committed to ensuring our customers are satisfied with their purchases. Our reimbursement policy outlines the conditions and procedures for obtaining a refund. Please read the following details carefully.

Reimbursement Policy

Eligibility for Reimbursement:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, intimate items, and custom products, are not eligible for reimbursement.

Requesting a Reimbursement:

  • To initiate a reimbursement, please contact our customer service team at support@openmarketsite.com with your order number and reason for the return.
  • Our team will provide you with a return authorization and instructions for returning the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

Processing Reimbursements:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your reimbursement request.
  • If approved, your reimbursement will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Partial Reimbursements:

  • Partial reimbursements may be granted in certain situations, such as when items are returned with signs of use or missing parts not due to our error.
  • The amount of the partial reimbursement will be determined based on the condition of the returned item.

Non-Reimbursable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Late or Missing Reimbursements:

  • If you haven’t received a reimbursement yet, first check your bank account or credit card statement again.
  • Then contact your bank or credit card company, as it may take some time before your reimbursement is officially posted.
  • If you’ve done all of this and still have not received your reimbursement, please contact us at support@openmarketsite.com.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@openmarketsite.com.

Sale Items:

  • Only regular-priced items may be reimbursed. Sale items are not eligible for reimbursement.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

Contact Information:

  • For any questions or concerns regarding our reimbursement policy, please contact our customer service team at support@openmarketsite.com.

Thank you for shopping at OpenMarketSite. We value your business and are dedicated to providing you with a positive shopping experience.