Shipping Policy for OpenMarketSite

At OpenMarketSite, we strive to provide you with a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Below are the details of our shipping policy to help you understand how we handle your orders.

Shipping Policy

Processing Time:

  • Orders are typically processed within 2-3 business days.
  • Processing times may vary during peak seasons or due to high demand.

Shipping Methods and Delivery Times:

  • We offer a variety of shipping options to meet your needs. Shipping times vary depending on the chosen method and destination.
  • Standard Shipping: Delivery within 7-14 business days.
  • Expedited Shipping: Delivery within 3-7 business days.
  • Please note that delivery times are estimates and may be affected by factors outside of our control, such as weather conditions and carrier delays.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping method selected.
  • We offer free standard shipping on orders over a certain amount. Please refer to our website for the latest free shipping threshold.

International Shipping:

  • We ship to a wide range of international destinations. Shipping times and rates for international orders vary depending on the destination country and shipping method chosen.
  • Please be aware that international orders may be subject to customs fees, import taxes, and other charges not included in our shipping rates. These fees are the responsibility of the customer.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order’s progress.
  • Please allow up to 48 hours for the tracking information to be updated.

Address Changes:

  • If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at support@openmarketsite.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Lost or Stolen Packages:

  • OpenMarketSite is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly to resolve the issue.
  • If you require assistance, our customer service team is available to help at support@openmarketsite.com.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately at support@openmarketsite.com. We will arrange for a replacement or refund as soon as possible.

Additional Information:

  • For any questions or concerns regarding our shipping policy, please contact our customer service team at support@openmarketsite.com.

Thank you for choosing OpenMarketSite. We appreciate your business and are committed to providing you with a smooth and efficient shipping experience.