Return Policy for OpenMarketSite

At OpenMarketSite, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with our straightforward return policy.

Return Policy

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Some items, such as perishable goods, custom products, and personal care items, are not eligible for return.

Return Process:

  1. Initiate a Return: Contact our customer service team via email at support@openmarketsite.com to initiate a return. Please include your order number and the reason for the return.
  2. Receive a Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
  3. Pack and Ship the Item: Securely pack the item in its original packaging and include all original accessories and documentation. Write the RA number on the outside of the package and ship it to the address provided by our customer service team.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Please note that shipping costs are non-refundable.

Exchanges:

  • If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including shipping costs.

Additional Information:

  • For any questions or concerns regarding our return policy, please contact our customer service team at support@openmarketsite.com.
  • OpenMarketSite reserves the right to deny returns or refunds for items that do not meet the conditions stated above.

Thank you for shopping with OpenMarketSite. We value your business and are dedicated to providing you with the best possible shopping experience.